Reduce your support tickets by 55-60% with comprehensive user documentation

My name is Fifun Delight Johnson

I write knowledge base articles & help center resources… and train chatbots for SaaS startups and new-to-market products

Comprehensive user documentation for your product…

Get fewer tickets and hire fewer support agents…

Reduce your customer support spend!

Send me a message

And I’ll reach out to you.

“91% of customers will use an online knowledge base if it were available and tailored to their needs” (Social Media Today)

“40 percent of customers prefer self-service over human contact” (Forbes)

“Over 50% of customers think it’s important to solve product issues themselves rather than rely on customer service” (Zendesk)

A comprehensive help center for your product

Your support reps don’t have to answer the same questions a dozen times every hour – only special issues should be escalated to CSRs.

I’ll help you:

Create your knowledge base and help center resources
Document every product feature with photos and videos
Improve your existing knowledge base by analyzing the tickets you receive
Create onboarding email templates and other support resources for customers at every stage of your funnel
Reduce support tickets by 55-60% by helping customers self-troubleshoot

Train your chatbot to give the best support

Chatbots automate support and allow you save more money by hiring fewer reps. Let’s train your chatbot to give the same responses an expert human rep will, to your customers.

I’ll help you:

Build a rich product information library for your chatbot to pull data from
Train and finetune your chatbot to give more accurate, detailed, and human-like responses
Optimize your knowledge base to interface with your chatbot
Test and debug your chatbot, while monitoring its performance

Start growing on Google and getting organic conversions

As a startup or company with a new product, Google and social media are the best platforms to create awareness and establish your brand as an authority.

I’ll help you:

Build an SEO content strategy for your website
Create pillar pages and evergreen articles to start generating traffic
Create new-to-market social media posts to drive your brand awareness
Identify topics your competitors are ranking for and fill content gaps
Capture long-tail user queries and searches relevant to your brand

Companies I have worked with

What my clients are saying

"Delight wrote every single article and resource in our knowledge base with minimal supervision. He asked the right questions from the onset and documented every feature on our platform with photo-rich guides so that our customers now rarely reach out to us for support. Excellent work”

Trustname.com CEO

“He is an outstanding user documentation specialist. The articles and guides are high quality and made our platform incredibly easy to use for customers. Highly recommended author”

ExpiredDomains.com CEO

"Delight is easily one of the best knowledge base writers we have hired. He has vast experience as a customer support consultant and he has a way with his words to simplify complex topics into plain ‘human’ English. Bravo!"

HostAdvice.com Marketing manager

“Delight Johnson is one of the best SEO writers we have ever worked with. He is impeccable at distilling complex tech topics and concepts into plain English for every kind of audience. He is also excellent at conducting in-depth research and creating engaging and informative content. We only ended our contract on Upwork so the world sees how amazing he is!”

Moonshot Marketing. SEO manager

Ready to grow your brand?

Send me a message form here

And I’ll reach out to you.